Return & Refund
Unfortunately, every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace you for your item.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 1-11-5, Seri Atria, Jalan Nova U5/71a, Subang Bestari, , Shah Alam, 10, 40150, Malaysia.
To return your product, you should mail your product to: 1-11-5, Seri Atria, Jalan Nova U5/71a, Subang Bestari, , Shah Alam, 10, 40150, Malaysia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over RM40, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Somewhere along the way we made a mistake. Not to worry though! If any of the following are the case, we will take care of it for you.
- Faulty Product
If the product has a hole, stains, or manufacturing defect.
- Placement Issue
If a print is clearly crooked or off-center.
- Incorrect Graphic
If we sent the wrong Graphic.
- Wrong Item Sent
If we send you the wrong garment, color or size.
Somewhere along the way you made a mistake. If any of these are the case, its up to you to sort things out.
- Ordered Wrong Size
Customer ordered wrong size or it did not fit to their satisfaction
- Incorrectly Provided Address
If you or your customer made an error in the address. Packages returned to us can be shipped again at the cost of the re-shipment.
- Incorrect Graphic
You ordered the wrong graphic.
Please follow these instructions for an exchange:
- Take a photo of the problem – If the problem is print size, please use a ruler.
- Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to [email protected]
- Please include the following:
- The photo(s)
- A specific description of the issue
- The Order NumberIf there are multiple products in an order, identifying the product with the issue
Our support team will respond within 1-2 business days.