Refund and Returns Policy

Unfortunately, every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace you for your item. Check out our handy list below to determine if you are eligible for a replacement.

OUR RESPONSIBILITY

Somewhere along the way, we made a mistake. Not to worry though! If any of the following is the case, we will take care of it for you:

  1. Faulty Product
    If the product has a hole, stains, or manufacturing defect.
  2. Placement Issue
    If a print is clearly crooked or off-centre.
  3. Incorrect Image
    If we printed the wrong image.
  4. The wrong Item Sent
    If we send you the wrong garment, colour or size.

YOUR RESPONSIBILITY

If any of the following is the case, it is not eligible for return:

  1. Ordered Wrong Size
    Customer ordered the wrong size or it did not fit to their satisfaction
  2. Artwork Issue
    Low-quality print as a result of not following image requirements. (i.e. incorrect print size, resolution (DPI), colour profile, or invisible pixels
  3. Incorrectly Provided Address
    If you or your customer made an error in the address. Packages returned to us can be shipped again at the cost of the re-shipment.
  4. Incorrect Image
    You selected the wrong image to be printed.

REPLACEMENT REQUEST

If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction and the satisfaction of your customers is of the highest importance to us! We are happy to replace any items that we missed the mark on.

Please follow these instructions for an exchange:

1. Take a photo of the problem – If the problem is print size, please use a ruler.

2. Send an email with the subject line “Order # “your order number” Replacement Request” to [email protected].

3. Please include the following:

  • The photo(s)
  • A specific description of the issue
  • The Order Number
  • If there are multiple products in an order, identifying the product with the issue

Our support team will respond within 1-2 business days.