Return and Refund Policy
Unfortunately, every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can.
There are a few important things to keep in mind when returning a product you purchased online from Shirojiro:
- You have 14 days to return an item from the date you received it.
- Only items that have been purchased directly from Shirojiro can be returned to Shirojiro.
- Please ensure that the item you’re returning is repackaged with all the items that were included when you received it.
If the problem occurred as a result of an error on our part, we are more than happy to replace you with your item. Check out our handy list below to determine if you are eligible for a replacement.
Somewhere along the way, we made a mistake. Not to worry though! If any of the following is the case, we will take care of it for you:
- Faulty Product
If the product has a hole, stains, or manufacturing defect.
- Placement Issue
If a print is clearly crooked or off-centre.
- Incorrect Image
If we printed the wrong image.
- The wrong Item Sent
If we send you the wrong garment, colour or size.
If any of the following is the case, it is not eligible for return:
- Ordered Wrong Size
Customer ordered the wrong size or it did not fit to their satisfaction
- Incorrectly Provided Address
If you made an error in the address. Packages returned to us can be shipped again at the cost of the re-shipment.
- Using bleach on the graphic T-shirt
Chlorine bleach should never be poured directly onto clothes in a sink or washer because it can remove color completely and dissolve the fibers.
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction and the satisfaction of your customers is of the highest importance to us! We are happy to replace any items that we missed the mark on.
Please follow these instructions for an exchange:
1. Take a photo of the problem – If the problem is print size, please use a ruler.
2. Send an email with the subject line “Order # “your order number” Replacement Request” to [email protected].
3. Please include the following:
- The photo(s)
- A specific description of the issue
- The Order Number
- If there are multiple products in an order, identifying the product with the issue
Our support team will respond within 1-2 business days.